Simply Homeware – Return & Refund Policy

At Simply Homeware, we want you to love every item you bring into your home. If for any reason you’re not completely satisfied, we’re here to help.

30-Day Return Window

You have 30 days from the date you receive your order to request a return.

To qualify, items must be:

• In the same condition you received them

• Unused and unworn

• In their original packaging

• With all tags and accessories included

• Accompanied by a receipt or proof of purchase

How to Start a Return

To request a return, email us at support@simplyhomeware.co.za.

If your return is approved, we will provide:

• A return shipping label

• Clear instructions on how and where to send your package

Please note: Items sent back to us without an approved return request will not be accepted.

You’re always welcome to contact us with any questions at support@simplyhomeware.co.za.

Damaged or Incorrect Items

We take quality seriously.
Please inspect your order upon delivery and contact us immediately if:

• Your item is damaged

• You received the wrong product

• Something is defective

We will investigate the issue and resolve it as quickly as possible.

Items That Cannot Be Returned

Some products are not eligible for return, including:

• Perishable or consumable goods

• Personalized or custom-made items

• Personal-use products (e.g., beauty, hygiene items)

• Hazardous materials or flammable goods

If you’re unsure whether your item qualifies, feel free to reach out.

We also cannot accept returns on sale items or gift cards.

Exchanges

If you want to swap an item, the fastest way is:

1. Submit a return request

2. Once approved, send the item back

3. Place a new order for the product you want

Refund Process

Once we receive and inspect your return, we’ll notify you whether your refund is approved.

If approved:

• Your refund will be issued to your original payment method

• Your bank or payment provider may take a few days to process the refund